e911Move has developed a process
that gives our customers the ability
to provide accurate e911 Address Location
Information (ALI) changes for their customers
and comply with the FCC mandates. These
mandates require that all VoIP service
providers give their customers one or
more methods of making changes to their
ALI information and, if the CPE equipment
can be moved, one of the methods of making
the change must be from the CPE equipment.
Our process allows the VoIP provider
to transfer customers who have changed
their location to a live operator center
and have the operator take the address
change information and verify the address
to the MSAG database so that the proper
PSAP can be identified and loaded into
In addition, the operator takes a confirmation
statement from the customer which meets
the requirements of the FCC.
During the change, the call is recorded
for future proof that the customer requested
the change, gave the address and affirmed
this address change to the operator.
This protects you in case of issues in
In addition to our e911Move program
we also provide standard enhanced E911
services, ALI database management, E911
call delivery to the PSAP and accurate
geocode assignment to addresses that
are not in the MSAG or PSAP database.
All of these services are FCC compliant
and can assist you in meeting the additional
FCC e911 requirement placed on VoIP
The FCC has mandated that all VoIP service
providers make e911 services available
to all of their customers. We can assist
you in meeting the FCC requirements and
meet the FCC e911 ruling requirements
and bring you into compliance.